Returns & Exchanges

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or melted, we are committed to making it right with a replacement or refund.

Return Process

• 1.
  Inspect Goods

  Check your package immediately upon arrival to ensure the product is still frozen.

• 2.
  Document Issues

  Take clear photos of the damaged packaging or melted product within 2 hours of delivery.

• 3.
  Contact Support

  Email our team at [email protected] with your order number and the photos.

• 4.
  Resolution

  Our team will review your claim and issue a reshipment or store credit within 48 hours.